For estimated shipping delivery, please view our Shipping Information

Our Commitment to Service

We measure success by the satisfaction of our customers. We want to bring you the best products backed by the best service possible. If you need us, just email us at info@paintedrock.ca or call 604 765 4538.

RETURNS AND EXCHANGES

We will replace or refund you for any bottle of wine that is damaged, flawed or that the customer finds unsatisfactory. We ask the customer return the unfinished portion of the original bottle for replacement. By law, we cannot accept returns of alcoholic beverages unless the product is corked, or flawed.

We are also unable to accept return of wine that was damaged due to adverse weather conditions during shipment, or wine that is ordered in error. Please send an email to sales@paintedrock.ca to arrange for the return of corked or flawed product.

Once the wine is received we will refund your credit card account for the cost of the wine less shipping and handling. If the original shipment was damaged or flawed you will receive a full refund, including shipping and handling charges. Please contact the sales department at 604 765 4538 for return instructions.

  
CANCELLATION POLICY

If you wish to cancel or change a recently placed order, we will do everything possible to honor your request. However, once your order has been submitted to our fulfillment facility and is being processed or already shipped out, it cannot be cancelled or revised. 

  
ORDER PROCESSING

 Like most websites, our system automatically charges your credit card at the time of order. This includes orders for presale and backordered products. Please email us if you have any further questions regarding this process.   

OUT OF STOCKS

All orders are subject to product availability. In the event that we have run out of an item on your order, we will contact you to arrange for a replacement. If the replacement options or the new delivery schedule is not acceptable, you may cancel the order for a complete refund.